Helping financial organisations build trust and confidence in an increasingly complex world
Industry expertise
The challenges facing professional services
Financial services are built on trust. Every investment, transaction and customer relationship depends on confidence.
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Customers expect seamless digital experiences while demanding greater security and transparency. At the same time, fraudsters are using increasingly sophisticated techniques, including AI, to manipulate trust and exploit human behaviour.
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Financial institutions must help customers make confident decisions while protecting vulnerable individuals from scams, misinformation and financial crime.
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Organisations are navigating digital transformation, changing consumer expectations and increasing regulatory focus on customer outcomes, vulnerability and responsible communication.
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Why do customers trust one organisation over another? Why do intelligent people fall victim to scams? How can organisations communicate clearly and build lasting confidence?
Why Alexis?
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Few speakers combine Alexis’s understanding of consumer behaviour, trust and deception.
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As one of the UK’s best-known consumer broadcasters, Alexis has spent years investigating scams, exposing fraudsters and helping the public understand how trust is earned and how it can be exploited.
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His keynotes explore why customers make the decisions they do, how confidence is built, why behavioural risk remains a major organisational challenge and how better communication can strengthen trust in financial products and services.
Alexis Conran helps financial organisations understand the psychology behind trust, judgement and decision-making.
His keynotes give leaders and customer-facing teams practical insight into how people think, why they make decisions and how organisations can build confidence in an increasingly digital world.
Discuss your event→
Discuss your event→
Keynotes for professional services
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Earning trust & inspiring confidence
In an uncertain environment, earning trust and inspiring confidence has become critical. This keynote explores credibility, communication and confident decision-making.
Addresses challenges including:
Client trust
Responsible communication
Confidence in advice
Reputation
Leadership credibility
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Why even smart people get fooled
Professional judgement can be influenced by assumptions, bias and hidden mental shortcuts. This keynote helps audiences improve judgement and decision-making.
Addresses challenges including:
Professional judgement
Behavioural risk
Critical thinking
Decision-making
Leadership
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Inside the consumer mind
Understanding how people think is fundamental to building stronger client relationships. This keynote explores behaviour, confidence and decision-making.
Addresses challenges including:
Client behaviour
Client confidence
Trusted advice
Communication
Customer experience
Not sure which keynote is right for your audience?
Discuss your event with Alexis’ team!
Audience outcomes
After an Alexis Conran keynote, audiences will:
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Better understand the psychology behind customer trust and confidence.
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Recognise why intelligent people fall victim to financial scams.
Improve awareness of behavioural risk.
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Strengthen communication with customers and stakeholders.
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Build greater confidence in financial products and services.
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Leave with practical ideas that can be applied immediately.
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Ideal audiences
Banking & retail banking
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Wealth Management
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Insurance
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Fintech
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Risk & Compliance
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Fraud & Financial Crime
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Customer Experience
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Executive Leadership
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Related industries
Many of the same behavioural challenges also affect organisations in Technology and Professional Services, where trust, communication and sound judgement are equally critical. Explore other industries:
Frequently Asked Questions
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Yes. Alexis focuses on the human behaviours that influence trust, decision-making and fraud. His insights complement discussions around customer outcomes, governance, compliance and risk.
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No. Fraud provides powerful real-world examples, but his keynotes explore broader themes including trust, customer confidence, behavioural psychology, decision-making and communication.
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Absolutely. Alexis speaks to boards, leadership teams and executive conferences on the human factors that influence customer confidence and strategic decision-making.
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Yes. Every keynote is tailored to reflect the audience, organisation and sector.
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It depends on your objectives. Earning Trust & Inspiring Confidence is strong for leadership and customer trust; Why Even Smart People Get Fooled for fraud, risk and compliance; Inside the Consumer Mind for customer behaviour and decision-making.
Book now
Planning a banking, insurance, fintech or financial services event?
Get in touch to discuss which keynote is best suited to your audience and business objectives.